Shipping policy
Replacement Policy
Effective Date: 22/9/2026
Radiantporch.store strives to provide a seamless shopping experience and wants you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing replacements. By purchasing on our website, you agree to the terms of this Policy.
Replacement Eligibility
Product Eligibility
As a responsible company, Radiantporch wants to ensure that every product is received by the customer in its original condition. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.
Timeframe
Radiantporch.store will accept replacement requests within 7 days of delivery.
To request a replacement, please contact us within 7 days from the date of delivery at [your business email] with your order number, a description of the issue, and photos of the item received. Requests made after 7 days will not be eligible for a free replacement.
How to Request a Replacement
- Email us at [your business email] within 7 days of receiving your order.
- Include your order number, a brief description of the issue, and clear photos of the product (and packaging, if damaged).
- Our team will review your request within 1–2 business days and confirm the next steps.
- Once approved, we will arrange for a replacement to be sent to you at no additional cost.
Non-Replaceable Situations
- Requests made after the 7-day window
- Items damaged due to misuse or improper handling after delivery
- Change of mind (not applicable for replacement; refer to our Return & Refund Policy if applicable)
Questions?
Contact us anytime at ''daniyalquershi1265@gmail.com'' — we're happy to help.